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Connection and authorisation

The DATEV connection is not active. Authorise it again — either via DATEV Einstellungen or via the connection card on the dashboard.
The connection card shows Verbindung gültig bis … (connection valid until). Once that date passes, import and document upload stop without any error message appearing in DATEV.paywise emails you a reminder in good time beforehand. Set the authorisation up again in that case.
A deactivated integration receives no reminder. If you deactivated the integration in the Gefahrenzone, paywise no longer sends expiry warnings for it. Check the expiry date yourself before reactivating.
The technical client ID could not be determined automatically, so some features — creating claims and importing — are unavailable. Contact [email protected] so we can map it manually.
The connection to DATEV failed. Sign in with your DATEV account again — or enter the Beraternummer and Mandantennummer directly via Manuell eingeben.
No clients you are entitled to are visible under your DATEV account. Check the rights assignment in DATEV, or enter the consultant and client numbers manually.
The status then shows Warte auf Ihre Autorisierung (waiting for your authorisation). Open the Cloud Gateway Portal, authenticate with a DATEV SmartCard or identity document, sign the contract and confirm access. Your IT partner then installs the software, which takes up to one working day.Watch the displayed deadline. If it has passed, request the setup again via Erneut einrichten.

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Pausing, revoking, setting up again

Deactivating (Gefahrenzone → Integration deaktivieren) pauses only the import. Settings and tokens are kept, the document upload keeps running, and you can reactivate at any time.Revoking requests token revocation at DATEV, always removes the connection from paywise and disconnects every DATEV feature — import and both upload lanes. If DATEV is unavailable during revocation, also revoke the access in DATEV’s token management. Setting it up again requires the entire authorisation process from scratch.
The revoke is deliberately comprehensive — there is only one shared authorisation for your company. Set the connection up again via Connect DATEV; claims already handed over and documents already uploaded are unaffected.To stop only one lane in future, use Übertragung pausieren on the Belege online page.
Deactivate the DATEV import under DATEV Einstellungen → Gefahrenzone → Integration deaktivieren before connecting a classic bookkeeping integration such as Lexware Office, sevdesk or WISO MeinBüro as the new import source. Your DATEV connection and claims already handed over remain unaffected.easyVerein is an exception and can remain connected as a separate collection-import source.

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Import

This can affect orders imported before open-item consolidation was introduced. Contact [email protected] — we clean up the affected orders and keep the claim from the invoice row.Newly imported items are correctly consolidated into one claim per open item.
The manual picker shows postings, not consolidated open items. Select the row carrying the invoice document. The automatic import does consolidate correctly.
paywise lists what is missing under Bitte konfigurieren Sie: — Geschäftsjahr, Zeitplan or Import-Regel. Complete the item named and the switch becomes available.
An open item without a due date matches no overdue rule. Movement postings in DATEV carry no due date. That is deliberate — otherwise they would pass a rule such as “30 days overdue” unchecked.
Use Testen in the rule editor before saving; paywise then shows how many invoices match. Also note that rules are evaluated top to bottom and the first matching one is applied.
This affects debtors imported before a correction. Contact [email protected] — we correct the affected contact details from the original DATEV data.
paywise converts DATEV phone numbers into a consistent international form. Where that is not unambiguously possible, the number is left as it is and the order wizard flags it — deliberately, rather than storing a plausible-looking wrong number. Correct it by hand in the order.

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Belege online

The document type was renamed or deleted in DATEV. Pick a new one via Belegtyp ändern. Until then that lane’s upload is paused.
Check the rights assignment in DATEV for the account you authorised with, and start the setup again.
That is by design. The first authorisation may only read your client list. The second is bound to exactly the client you selected, permits filing documents, and is valid considerably longer.
The upload starts once the statement is published and its PDF exists. Failed uploads are retried automatically several times. If the error persists, paywise tells you about it and says what to do — renew the connection, choose a different document type, or add rights in DATEV. If the cause is technical, our team takes care of it.
The list refreshes automatically in the background. After a while paywise notes that the transfer continues in the background — you can safely leave the page and check again later.

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Still stuck

If you cannot get further, write to [email protected]. Please include your company, the Beraternummer and Mandantennummer, and — where applicable — the time of the affected import run or the affected statement.